Last Updated: December 25, 2024
At Gupsups India, we want you to have a delightful experience shopping for goodies on our platform. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please review our refund and returns policy below to understand how we handle returns and exchanges for goods purchased on our platform.
1. Returns for Physical Goods
If you are not happy with your purchase from our goodies store, we offer returns and exchanges under the following conditions:
- Time Frame: You can request a return within 14 days from the date you receive your order. Returns requested after this time will not be accepted.
- Condition of the Item: The item must be unused, unopened, and in its original condition with all tags, labels, and packaging intact. If the item is damaged or altered in any way, we cannot accept it for a return.
- Return Process: To initiate a return, please contact our customer support team at support@gupsups.in with your order number and a description of the issue. Our team will guide you through the return process.
- Shipping Costs: Customers are responsible for the return shipping costs unless the product is defective or the wrong item was sent.
Once the returned item is received and inspected, we will process your refund or exchange as per your request.
2. Refunds for Physical Goods
- Eligibility: Refunds will be issued only for items that are returned within the allowed time frame and in their original condition.
- Refund Method: If your return is approved, we will process a refund to your original payment method. Please note that it may take 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
- Non-Refundable Items: Certain items are not eligible for refunds or exchanges, including:
- Perishable goods (e.g., food items)
- Custom or personalized products
- Gift cards
- Products marked as “non-returnable” at the time of purchase
3. Exchanges for Physical Goods
If you received a defective or damaged product, or if you simply want to exchange an item for a different size, color, or design, we offer exchanges within 14 days of receiving your order. Please contact customer support to discuss the exchange process.
4. Defective or Damaged Items
If your item arrives damaged or defective:
- Report Damage: Please report the damage or defect within 7 days of receiving the item, providing photos of the damage, and your order number.
- Replacement or Refund: We will offer a full refund or send a replacement item at no extra cost to you, depending on your preference and product availability.
5. Non-Returnable Items
We are unable to accept returns or provide refunds for:
- Items purchased from third-party sellers or affiliates through our platform.
- Digital content (such as e-books, downloadable items, etc.).
- Products that have been used, altered, or worn (e.g., clothes that have been washed or accessories that have been used).
- Items purchased during promotions or clearance sales marked as “final sale.”
6. How to Contact Us for Returns or Refunds
To request a return or refund, please reach out to our customer support team:
- Email: support@gupsups.in
Please include the following information when contacting us:
- Your order number
- Name and contact information
- Reason for the return or refund request
- Photos of the product (if applicable)
7. Third-Party Ads and Purchases
Our platform also uses third-party ad platforms to monetize content. However, returns and refunds related to any products or services purchased through third-party links or advertisements are subject to the policies of the respective third-party seller or service provider. Gupsups India does not handle refunds or returns for third-party products.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. Please review this policy periodically to stay informed about our practices.
9. Final Decision
All decisions regarding returns, refunds, and exchanges are at the discretion of Gupsups India. We may refuse returns or refunds if we determine that the policy has been violated or if the items do not meet the criteria mentioned above.
By purchasing from Gupsups India, you agree to abide by the terms and conditions of this Refund and Returns Policy. We value your satisfaction and aim to make your shopping experience smooth and enjoyable!